Repeat Group (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, visit our clubs, or interact with our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Introduction
Repeat Group (website address: https://repeat.al) is a wellness and fitness company operating in Albania. We provide training, wellness, spa, beauty, and nutrition services through our physical locations and digital platforms.
This Privacy Policy applies to all users of our website and members, guests, and visitors to our clubs.
2. Data Collected
Data Storage Location
Our website is hosted on secure servers located within the European Union. All data is stored and processed in accordance with GDPR and applicable data protection laws.
Registration and Membership Data
If you register on our website, book a visit, request your complimentary first week, or become a member, we may collect, your name, email address, phone number, membership or visit details, payment information (processed securely via third-party payment providers)
You may review, update, or request deletion of your personal data at any time, subject to legal and operational requirements.
Contact Form Data
Information submitted through our contact or booking forms is sent to our internal email or CRM systems and is used solely to respond to your inquiries, manage visits and memberships, provide customer service.
We do not sell or rent your personal data.
Analytics Data
We may use analytics tools such as Google Analytics to understand how visitors use our website. This data is anonymized and used for performance, usability, and improvement purposes only.
You may opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
Cases for Using Personal Data
We use your data for:
Providing services and managing memberships
Booking visits and sessions
Communicating service updates
Improving user experience
Preventing fraud and ensuring security
Legal and administrative compliance
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
X (Twitter)
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: X Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
We use cookies to:
Ensure website functionality
Remember preferences
Analyze site usage
You may disable cookies through your browser settings. Disabling cookies may affect site functionality.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Authorized Repeat staff
- System administrators
- Service providers who support website hosting, payment processing, or communications – only to the extent necessary to perform their services
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us, such as:
Payment processors
Email or CRM platforms
Analytics providers
We do not sell your data to third parties.
7. How Long We Retain Your Data For
We retain personal data only as long as necessary for:
Service delivery
Legal obligations
Accounting and administrative requirements
You may request deletion of your data unless we are legally required to retain it.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. We take reasonable technical and organizational measures to protect your data.
In the event of a data breach, we will notify affected users and authorities in accordance with legal requirements.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Therefore, it is the intent of Repeat Group to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
Repeat Group may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Repeat Group, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Repeat Group bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Legal Disclosure
At times it may become necessary or desirable to Repeat Group, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with the laws of Albania.
12. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Repeat Group
Email: info@repeat.al
Address: Kompleksi TID, Rruga Sami Frashëri, Tiranë, Albania